Categories
Public notebook

“People are talking about you whether you are listening or not.”

By Antony Mayfield

Another story from Buzzmachine (via Blogads) is that an Audi ad campaign on blogs cost 0.5% of the budget but generated 29% of the traffic to the website.

Find the original report on MediaPost.

One telling quote in the article from Brian Clark

CEO of GMD Studios the agency which ran the campaign from Audi was:

"People are talking about you whether you’re listening or not."

This point is one which businesses need to take on board with all of
their communications and indeed their approach to communicating with
their customers, partners, suppliers et al.

My current prescription (I may change my mind later)  for the
timid corporation or public body upon whom it is dawning that they need
to deal with social media:

  1. Start listening to the conversations
    out there (or get yourself a professional who can filter the noise and
    explain what’s going on).

  2. Have an honest conversation in the
    organisation about what the opportunities and threats are and in what
    spirit you should respond.

  3. Decide how you will hear and respond to stories quickly and with integrity to deal with misunderstandings and genuine problems.

     

  4. Start playing with the medium – start up internal blogs, wikis and podcasts. Encourage as many people as possible to have a go.
  5. Decide how you are going to deal with the medium across all of
    your communications – marketing, PR, sales, support and customer
    service.

 

  • Posted on: Sun, Oct 2 2005 6:21 AM
Categories
Public notebook

Wiki Text Books

[This  – and the next few posts today – were originally posted on my Bloglines blog which I will be closing down…]

Saw this company on Buzzmachine: Wiki Books which is publishing open-source textbooks.

Fascinating idea. Makes perfect sense, but it is the sort of thing I can
imagine all sorts of sub-committees and quangos getting very sniffy
about. Imagine not controlling text books!

 

  • Posted on: Sun, Oct 2 2005 5:52 AM
Categories
Public notebook

Take your time, Mayfield.

Good things come etc…. and frankly, I’ve been waiting for myself to pluck up the nerve to start blogging for a good long while now.

I’ll be importing a few posts and (hopefully) the grand total of one subscriber from my abortive Bloglines blog, but really this is going to be my first run at real open-water, no-wires, no nets blogging.

And very excited I am too.

I have had a go at running a couple of closed-circuit blogs with colleagues and clients. Good idea to do this – it’s got me used to the format and given me a blood-quickening insight into the potential of doing even more. Now it’s time to go public.

So what’s this going to be about?

Finds…
Sharing news, cool businesses and applications that I think are too good not to shout about…

Minds…

Well ideas. Other people’s thinking and mine. Innovations and business ideas. See if any of them are useful to you.

Conversations…

Mainly it’s about the conversations. With so much change in the air and the ether I’ll bring to the blog some fruits of the more interesting conversations I’ve been party to (or just shamelessly eavesdropped on) and see if they have a life online.

I’m really looking forward to this.