4 responses to “Blogs changing Dell”
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From this description, it sounds like the Dell case will continue to be discussed, only now it has a happy ending.
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Indeed – let’s hope so…
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Anthony, as a member of Dell’s digital media team it’s heartening to see that our Web 2.0 initiatives and the efforts of a lot of Dell employees are gaining traction. But the reality is this: we still are not where we want to be and there is a great sense of urgency to turn the company around by listening, learning and viewing our business as if we ourselves were the customer. If we’re successful, the next phase of the “story” will never end and we can go back to our philosophy of being “pleased but never satisfied” with our performance.
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Thanks for the comment.I sincerely wish you the best of luck with that: can’t fault our ambition…
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