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Sky Broadband faces consumer complaints from the web

Once again we see the speed with which consumer complaints about a product or service can be amplified by social media, according to a report in the Guardian.

The story focuses on complaints about Sky Broadband among users of the Digital Spy forum.  

A few issues for big brand owners to take away from this:

  • Digital Spy is on the front page of Google UK for the search term “Sky Broadband” – these discussions are *high profile* from the point of view of a consumer researching the story.
  • Consumer affairs journalists are monitoring these message boards and blogs for potential stories.
  • Lastly, look like you take these issues seriously: the stock response from the Sky spokesperson in the article is flat. It is really saying nothing at all and gets relegated to the end of the article as a result.

A better response would be so say what the issues actually have been and what are being done about them. Better still say it on a blog or your own site too – this response is in danger of not respectful of customers, and is certainly not useful to the networks that are relevant to Sky. Show you are listening and willing to take action…

 Personally, I was considering a switch to Sky (yep – still with NTL) and had been flicking through some marketing materials about HD services wistfully just yesterday. This kind of dampens the purchasing desire, though – sounds like a hassle and Sky aren’t responding well.

 

technorati tags:
Antony Mayfield

46 responses to “Sky Broadband faces consumer complaints from the web”

  1. Tom Robinson Avatar
    Tom Robinson

    I have had sy working for about 7days and last Friday I lost me broadband connection.
    I have contacted sky techinal every days since waiting an avarage of 2 hours on the phone and I am now further away from getting it fixed. My advise is don,t sign up. These are going to be worse that BT everwas.I will be cancelling my sky tv package in protest that i have had since sky began broadcasting in the 80S

  2. John Devers Avatar
    John Devers

    I’ve been using sky broadband for the past 4 weeks and just recently haven’t been able to log in to my account and everytime i call the customer support line they fob me off with the old chestnut “Sorry are main server is down” what a joke sky broadband are they told me to keep trying and that it should be ok in a few days. Still no sucess,please do not sign up to broadband with sky find another ISP!!!

  3. Kevin Hibberd Avatar
    Kevin Hibberd

    Their customer service is an absolute disgrace, we had the internet for not even 3 weeks and had numerous problems. Most of the time, it wouldnt connect at all and when it did it was painfully slow. I have been without a broadband service for the best part of 6 weeks. Have called regularly and have only ever received 1 phonecall back WHEN I WAS OUT! It was a time when i wasn’t available which made a joke of their promise to call back ‘when you are available’ a call back the same day was promised so all other commitments that day were cancelled and i made myself available for them to call. (my mobile was used to great expense to keep the home phoneline free)
    Am posting from a friends house (which adds MORE inconvenience not to mention petrol costs to my ever growing list of problems) after waiting 25 minutes on hold for 1 of their level 3 priority managers. Basically no-one their gives a sh*t about their customers, am basically at a loss as of what to do next. THEY ARE A DISGRACEFUL PATHETIC EXCUSE FOR A BROADBAND PROVIDER AND THE TREATMENT OF THEIR CUSTOMERS IS BEYOND DISGUSTING. Word of advice, no matter how much another ISP costs, go to them.

  4. anon Avatar
    anon

    To anyone considering changing to sky broadband please consider the following. Sky has only really been open for business a few months at time of writing this posting and to be honest are over whelmed by the response. lets be honest anything that is being offered for free is bound to get a lot of takers. The service quite frankly is appalling. I am cut off every evening for between 1 to 4 hours exactly the time most people like to surf. I was with AOL and for all the conplaints about AOL I never had these kind of problems. why did I change ISP’s I hear you ask. answer is simple AOL was £25 per month for their gold Package Sky wants £5 for their mid package and only £10 for their (supposidly) 16 meg “max” package. I did it because they were cheap Guv’nor. given the chance again would I still do it? answer is a resounding NO!. the advice i would give anyone considering switching to sky is..give it until after christmas to see if they get their act together. if you have a good connection speed through your current ISP. do you really want to lose it for the sake of saving a tenner a month…the choice is yours!!

  5. nadine morgan Avatar
    nadine morgan

    Sky is taking the piss with the customers i have only had sky for 3weeks and already tmy viewing has being interupted twice and when u call them they tell you that the sky is working when its not you can never get a manager or a supervisor and its a disgrace really

  6. Rick Avatar
    Rick

    I can only add to the frustrations experienced here. I’ve had Sky for a few weeks and the service is horrible with an inability to access the Internet many times during the day. Today, I was unable to sign on at all. Their customer service staff is among the worst I’ve ever experienced. I’ve cancelled the service and would urge others to do the same or not sign up to begin with….

  7. john Avatar
    john

    Well sky !!!!!.they broke every connectiong date they set me. i then asked to terminate having never been on line with them easier said than done i have been trying to get away from them since 11th october. no luck excuse after excuse. My Call on the 13th November i have been told it will take another 30days as they have to put a new order in to cease it i had `already been onto offcom..just got to wait for letter from sky

  8. James Avatar
    James

    Sky tricked me in to joining them, by telling me that I was eligible for FREE broadband. As I’m currently with Virgin (they’re great) I had to wait for my contract to end, so I’m not stung with a £50 charge.

    So I joined Sky Digital, and 2 months down the line, I opt for their ‘Free’ broadband, but was told that I had to pay £17 a month, cos I was not eligible, and never was, despite being told on a least 5 previous occasions I was.

    What a bunch of scam artists, so now, I’m stuck with Sky Digital, that I rarely watch, and can’t cancel my contract.

    They are a truly awful and deceptive company. I wish I stayed with Virgin.Net.

  9. Jim G Avatar
    Jim G

    Sky broadband what a joke.They cancelled my order without my knowledge at the end of Oct 06, after i signed up with them for their MAX package at £10 per month plus free connection etc, and cancelled my account with Supanet. Having waited the 30 days i was told it would take they tell me no free connection no max package oh and it is going to be £17.50 a month. No explanation other than all the free services in your area are taken – Breach of contract – are they bothered – No. I have spent hours on the phone to their customer “services” but still no explanation or offer to fulfill their end of the contract and give me what they agreed to.

  10. Jim G Avatar
    Jim G

    Sky broadband what a joke.They cancelled my order without my knowledge at the end of Oct 06, after i signed up with them for their MAX package at £10 per month plus free connection etc, and cancelled my account with Supanet. Having waited the 30 days i was told it would take they tell me no free connection no max package oh and it is going to be £17.50 a month. No explanation other than all the free services in your area are taken – Breach of contract – are they bothered – No. I have spent hours on the phone to their customer “services” but still no explanation or offer to fulfill their end of the contract and give me what they agreed to.

  11. Ricky Avatar
    Ricky

    DO NOT SIGN UP WITH SKY BROADBAND. THEY ARE APPAULING. I HAVE BEEN WAITING 4 MONTHS AND HAVE MADE COUNTLESS CALLS AND STILL NO SUCCESS.

    I WILL BE CANCELLING MY SKY TV PACKAGE THAT I HAVE HAD FOR THE PAST 10 yrs

  12. Mike Avatar
    Mike

    Hey,

    You can also post your opinion about Broadband wireless issues that you are having on the following URL attached to my name

  13. Conrad Noble Avatar
    Conrad Noble

    It has been four month since I received my activation date and still have no broadband, I have spent many hours on the phone holding to get through to Sky, and when I finally got through I get passed on to at least five different people who keeps on given a different reason and then finally getting cut off while transferring me to someone else, and not been called back when promised,.

    DO NOT GET SKY BROADBAND, ITS A RIP Off

  14. sabaratnam Avatar
    sabaratnam

    Hi all. Most funniest and dummest people work at the customer care department at the sky. I have waiting for my Router/Modem for 3 months. Everytime I call them they say, it has bee despatched and I have to wait for 5 working days. I called them 10 times. Same answer is repeated all over again.

    Funniest thing is this. They do not know wheather the records are correct. They do not have a tracking number.

    What sort of delivery service they have. In the mean time they want to charge for the broad band connection without me getting the router.

    DO NOT EVEN DREAM OF GETTING INTO THIS SHIT.

  15. Michael PRESSLAND Avatar
    Michael PRESSLAND

    I am ashamed to say that I too have been conned by the promise by Sky of free Broadband – despite having signed up for the Mid (£5 month) Broadband package last Autumn, I have had nearly four months frustration with cancelled activation dates, multiple requests for credit card activation payments and multiple similar letters with bland “I’ts not our fault” comments when I have ‘phoned. A letter giving full summary and details sent to the Sky Customer Service Director at Livingston has not even been acknowledged!

    Their Customer service is worse than appalling and I just wish that I had never opted to take up their TV package in order to get cheap Broadband – I am minded to ditch Sky altogether and remain with my current ISP.

    Maybe some of us complainants should take them to court – or the office of fair trading!

    Michael

  16. M S Amee Avatar
    M S Amee

    I joined sky in November 2006, had a connection for 1 month and that was it. Lost my connection few weeks before xmas and have been chasing them ever since. I have called them almost everyday, but no joy. They have got the worst customer services in the planet. You can never get hold of a manager to talk to and worst of all no one is trained to dela with this sort of queries. Almost 3 months down the line i am still without broadband. I would advice all you people thinking of joining sky to think twice and think hard. Known devil is better.

  17. Paul Armstrong Avatar
    Paul Armstrong

    Had Sky Broadband since November and had consistently low connection speeds, sometimes only equivalent to dial-up.
    Tried using the splitter device but the top port isn’t active and when i phoned them they tell me that the connection to my home is fine.
    I have since discovered i can connect my broadband connection straight into the phone socket or have my phone(which is also Sky and has the sky+ box connected as well) connected but NOT BOTH AT THE SAME TIME!!!!!
    Joke situation and customer services pathetic. Not in a cable enabled area so am pretty much stuck with this garbage.

  18. Marty Avatar
    Marty

    Sky Broadband is absolute KAK. 99.9% of the time you can’t connect and when you do it’s slower than dial up. their email system is pityful as it doesn’t translate HTML so you get an email full of >”!. I actually have to go to a HTML test bed site and copy and paste just to read most of my mails. Their customer service centre is worse than useless. In short, they are offering a severly flawed and very primitive service. Sky should be allowing people to terminate their 12 month contracts without penalty. When it comes to technology such as this, Sky have shown us they’re just kid’s playing with fire. They should put their hands in the air, admit it doesn’t work and leave Broadband to the professionals. I really wish I’d stayed with AOL now. I urge all who read this to avoid Sky Broadband like bird flu.

  19. Cee Avatar
    Cee

    There is a 0800 number for Sky. Find it at
    http://www.saynoto0870.com/ Though it is a waste of time ringing them as you can either not understand them or they promise you the earth and do sweet FA.
    I’ve signed up for Sky in November to get cheap Broadband. Big mistake! Ended up with no BB for 7 weeks that cost me 160 odd quid for dial up and to get reconnected with another ISP cos they’re LLU.
    Also now have an issue with viewing charges as I have been debited full price when it should have been half price for 3 months. Spoke to an arrogant asshole in India and got nowhere. Ended up telling him Sky CS are shite!
    Might be worth trying AllCustomerCareEscalation@BSkyB.com
    have had some limited luck here when trying to get the sky marker removed from my phoneline.
    Sky is a good example of the kind of service to expect when there is no other serious competition.

  20. Gill Avatar
    Gill

    We had an activation date of 1st November and we are STILL waiting for the service to work. Now we have been told that because the service has never been activated we can not get a MAC code to change. Its catch 22, we want to change as its not been activated but we can’t change as its not been activated.

    Sky is a dreadful service.

  21. Dave Law Avatar
    Dave Law

    I’m glad I found this site. Thought it was just me. Been trying to get Sky Broadband for 6 weeks. Multiple issues with canceling previous Sky orders and tags on lines. Their service is appalling. I have had 3 orders rejected because they cannot perform the simplest of tasks. I have probably spoken to 20 different operators and several supervisors. Have also written to the Kingston customer service department but no response. Thanks for the advice I will be going to another service provider.

  22. Dean A Avatar
    Dean A

    SKY BROADBAND – A PILE OF CRAP.

    CONNECTION BREAKS EVERY FEW MINUTES. WHY? CAN THEIR CUSTOMER ‘SERVICE’ HELP?

    Wanna go to Sky? Go on then….SUCKA!

    Keep your existing ISP or go to someone with a decent service – Sky are s**t.

  23. Bharat Bageja Avatar
    Bharat Bageja

    I applied for Sky TV and Broadband on 28th Jan 2007. I have received two letters from Sky that my broadband would be active on 8th Feb,07 and another 7th March, 07. But my broadband hasnt been active yet. I have spoken to Customer Services and High Technical Team in Sky but every time they tell different stories. I have already spent more than 10 hours on telephone in talking to Customer Service representatives or waiting for their calls on various occasions but so far no result has come out.

  24. p howes Avatar
    p howes

    Don’t do it. Three months later i still do not have broadband. I have had endless futile contact with technical support services. The only thing they are good at is sending bills when you stop your direct debit.

  25. leah wild Avatar
    leah wild

    I have only been connected for three days and I have already spent 2 hours on the phone to them because of the intermittent service. it is a total nightmare!!! Avoid like the plague!

  26. Dawn Caunce Avatar
    Dawn Caunce

    Oh my god I cannot believe how terrible the service is with this product.
    I have been a loyal sky customer with the telly for about 4 years and have just upgraded to the see, surf and speak, which never ever works, it is terrible but now I have received a bt bill for £109 worth of calls (which are supposed to be free) (I work from home) sky are saying that it is my fault as I should have received 3, yes 3 letters of activations how ridiculous when it is marketed as one full package, my other problem is they will not let you cancel, as they say, even though I was not advised or signed anything that with the broadband there is a 12 month contract and as I have the telly which you cant have the broadband without the telly, I am now in a contract with the telly, arggghhhhh, so now I am stuck paying for something that doesnt work, any hgelp appreciated

  27. rockey Avatar
    rockey

    SKY broadband is a bag of shit. I have trying to get sky broadband installed for 6 months now without success. The sky help desk is run by brainless terds who are specially trained to fob people off. Stay well clear of SKY. There are better deals out there. S(shit)K(krap)Y(yuk).

  28. Berkamp Avatar
    Berkamp

    The catch is , ‘nothing is for free’.

    Do NOT, I repeat , Do NOT go with sky broadband. Go with BT or a large provider.

  29. martyn c Avatar
    martyn c

    i joined sky broadband in may 07-i run a 24/7 chatroom on the net-it took me 2 yrs to establish and my net goes down now on average about 12 times a day-they say its a dynamic ip addy -but the router has to reset to change the ip-which means the router is faulty rite?-wrong sky tell me to ring back when its down so they can then tell me to ring back when its on so they can tell me its now fine-absolute garbage -my user count on my chatroom went from 15,496 in february to 604 in june.IM GONNA CANCEL -THEIR CONTRACT AIN TWORTH THE PAPER-THEY SAY THEYLL PROVIDE A SERVICE-THEY AINT DOIN IT-YOU WANNA FIGHT FOR IT SKY? -SUE ME!

  30. Doreen May Avatar
    Doreen May

    Joined Sky in Jan 2006 Engineeer who came to set it up didn’t have a clue!!!!I have had no end of problems with sky connection non existent most of the time told to buy a wireless router didn’t work I was told I had to have the computer running off of the main socket not extension ( Bt worked perfect on my old telephone socket!!) so told to have phone socket rewired it worked up till today then told it would work for maybe a week or even a couple of months then it would go again then told to buy a cat cable!!!! They cant provide the service you are paying for its a joke Customer services are crap!!!They tested the line to have sky why not tell the truth and say you can’t get the download speeds they go on about you are lucky if you can get connected atall!!! Stay with BT you may pay more buy a least it works thought I was the only one with problems until I found this web site!!!

  31. David Avatar
    David

    I COULD WRITE ABOUT MY EXPERIENCE WITH SKY BROADBAND AND THE OTHER READERS WOULD SAY THAT SOUND JUST LIKE ME, SO WHY ARE WE DOING NOTHING ABOUT IT. I HAVE READ THOUSANDS OF STORIES FROM CUSTOMERS WHO HAVE BEEN TURNED OVER BY SKY, BUT I STILL HAVE NOT COME ACCROSS ACTIONGROUP HOW CAN THEY RUN A COMPANY LIKE THIS RIPPING PEOPLE OFF.ONE ACCOUNT I READ FROM A MAN WHO WAS TOLD BY SKY CUSTOMER SERVICE THAT HE COULD NOT CANCEL HE’S BROADBAND CONNECTION UNTIL HE WAS CONNECTED, THE REASON HE WANTED TO CANCEL IN THE FIRST PLACE WAS COULDN’T GET CONNECTED.I INTEND WRITING TO MY MP, IF ANYONE WOULD LIKE TO SUBMIT THEIR STORIES TO ME I WILL BE HAPPY TO PRESENT THEM ALONG WITH MINE,ITS ABOUT TIME THE CUSTOMERS STARTED FIGHTING BACK.
    effect@fsmail.net

  32. StuC Avatar
    StuC

    a letter I have just written to Sky explaining my problem. I never had a problem with Pipex and wish I had stayed with them.

    To Whomever it may concern,

    I am writing to you to complain about the way a serious concern of mine (involving missing equipment) has been handled by your “customer services” department.

    I received an activation letter from yourselves informing me that my Sky broadband service would be activated on the 26th July and that I should have already received my Sky Router. The 28th July came I still had not received my router. I called yourselves to found out what was going on and was simply given a Parcel Force consignment number to trace.

    When tracing the package via the Parcel Force website it informed me that the package had been sent back due to an incorrect address. After calling yourselves again to find out what was going on the next day I was firstly put on hold by one customer service representative only to be hung up on. After calling again I was passed over to 3 different people only to be told that the Router had been sent to a previous address (even though all billing and confirmation letters were sent to my current address, which I have lived at for the past 18 months). I was informed by the 4th person I spoke to that you have 2 separate addresses for customers (billing and installation) and that the router was sent to the installation address which was not correctly amended when I moved properties).

    I was informed by that same person (and assured) that the router would be sent to the correct address. I waited 5 days and still nothing. I called on Monday the 13th August to find out what was going on and was told by the 2nd person I spoke to during that phone call that the router had been sent out but also sent back again (due to the number of my apartment being missed off the address). I asked to speak to a senior member of staff and was put through to a Tracey McClaren who assured me that some financial re-imbursement would be made (as I was paying for a service which I was not getting) and that she would contact me everyday with regular updates as to when this 3rd router would arrive.

    By 4pm today (August 14th) I had not received any phone calls. I called yourselves again asking to speak to Tracey. I was told by the customer service representative that he “did not know who she was”. After explaining the situation (yet again) I was told there was nothing he could do and that he could not trace who Tracey McClaren was. I asked to speak to a supervisor and was repeatedly told there was no point (something which he should have done without question). I asked 6 times to speak to his supervisor (after being told tales such as “they are hard to get hold of”) before speaking to someone “in charge”. I was told by the supervisor that there was nothing he could, that he had never heard of Tracey McClaren and there was no way of tracing people in other departments (something which I find ridiculous) and the only thing I could do was to call back again tomorrow to ask for a Parcel Force consignment number for the 3rd router. I asked to be put through to someone who could deal with a complaint and was told no such department existed.

    As you can appreciate this has cost me time and money to keep chasing up and am thoroughly dissatisfied with the service (or lack of) that I am getting. In 18 months with Pipex as my ISP I never had one problem. I haven’t even started to use your service yet and it is nothing but headache.

    i hope these matters can be dealt with in a quick and professional way

  33. StuC Avatar
    StuC

    a letter I have just written to Sky explaining my problem. I never had a problem with Pipex and wish I had stayed with them.

    To Whomever it may concern,

    I am writing to you to complain about the way a serious concern of mine (involving missing equipment) has been handled by your “customer services” department.

    I received an activation letter from yourselves informing me that my Sky broadband service would be activated on the 26th July and that I should have already received my Sky Router. The 28th July came I still had not received my router. I called yourselves to found out what was going on and was simply given a Parcel Force consignment number to trace.

    When tracing the package via the Parcel Force website it informed me that the package had been sent back due to an incorrect address. After calling yourselves again to find out what was going on the next day I was firstly put on hold by one customer service representative only to be hung up on. After calling again I was passed over to 3 different people only to be told that the Router had been sent to a previous address (even though all billing and confirmation letters were sent to my current address, which I have lived at for the past 18 months). I was informed by the 4th person I spoke to that you have 2 separate addresses for customers (billing and installation) and that the router was sent to the installation address which was not correctly amended when I moved properties).

    I was informed by that same person (and assured) that the router would be sent to the correct address. I waited 5 days and still nothing. I called on Monday the 13th August to find out what was going on and was told by the 2nd person I spoke to during that phone call that the router had been sent out but also sent back again (due to the number of my apartment being missed off the address). I asked to speak to a senior member of staff and was put through to a Tracey McClaren who assured me that some financial re-imbursement would be made (as I was paying for a service which I was not getting) and that she would contact me everyday with regular updates as to when this 3rd router would arrive.

    By 4pm today (August 14th) I had not received any phone calls. I called yourselves again asking to speak to Tracey. I was told by the customer service representative that he “did not know who she was”. After explaining the situation (yet again) I was told there was nothing he could do and that he could not trace who Tracey McClaren was. I asked to speak to a supervisor and was repeatedly told there was no point (something which he should have done without question). I asked 6 times to speak to his supervisor (after being told tales such as “they are hard to get hold of”) before speaking to someone “in charge”. I was told by the supervisor that there was nothing he could, that he had never heard of Tracey McClaren and there was no way of tracing people in other departments (something which I find ridiculous) and the only thing I could do was to call back again tomorrow to ask for a Parcel Force consignment number for the 3rd router. I asked to be put through to someone who could deal with a complaint and was told no such department existed.

    As you can appreciate this has cost me time and money to keep chasing up and am thoroughly dissatisfied with the service (or lack of) that I am getting. In 18 months with Pipex as my ISP I never had one problem. I haven’t even started to use your service yet and it is nothing but headache.

    i hope these matters can be dealt with in a quick and professional way

  34. claire Avatar
    claire

    i would advise anyone not to get sky broadband. We have recently bought a new router with wireless connector which is of better quality than the one supplied by sky we need to get the user name and password off sky to be able to use the router which they wont supply telling me that i have broken my sky terms and conditions and there help desk wont be able to help with any technical problems which is a complete joke they cant help anyway they are crap. i have been told that if i want to use sky broadband i have to use the router provided and if i change supplier i will be charged for braking my contract which i feel is a price worth paying just to get away from there unhelpful staff and a services which is not worth having

  35. rebecca Avatar
    rebecca

    So glad I’ve found this page. I have had sky broadband for 4 weeks and have only been able to log on twice. I’ve made numerous phone calls and have requested an engineer but get fobbed off. Their customer relations are appalling. I am in the process of sending all equipment back to them and requesting a refund. If not then I intend to contact one of the consumer progammes

  36. Tom Avatar
    Tom

    Same as all the rest, requested Sky Broadband 2 weeks later rang for a progress update. They said they had not received my MIC code which they had. Reissued with it and 4 weeks later I have still not been provided with any service. There customer care is pathetic and not willing to help. They constantly blame BT Wholesale for the delays. Not sympathetic and now they are telling me to go back to my old supplier!!
    They are a joke and a disgrace and have pushed me to look elsewhere!! **DO NOT ORDER SKY BROADBAND IF YOU HAVE HIGH BLOOD PRESSURE** IT MAKES ME A NORMAL PERSON FEEL SO FRUSTRATED I WOULD HATE TO THINK IF I HAD HIGH BLOOD PRESSURE WHAT WOULD HAPPEN!!

  37. surjio Avatar
    surjio

    sky is a load of bullshit i cant even get through to the nobs at sky team via telephone cos the phone keeps cutting off has any else had the same problem

  38. surjio Avatar
    surjio

    sky is a load of bullshit i cant even get through to the nobs at sky team via telephone cos the phone keeps cutting off has any else had the same problem

  39. Wendy Avatar
    Wendy

    why oh why did i not take a look at this site before falling for the ‘cheap and fast’ broadband promise with sky. Only been with them for 4 weeks, feels like a life time! Hours wasted on the phone, inundated with useless mail from them (daily). It has been the worst experience in my life time of trying to resolve serious issues through a call centre. You can communicate with a dog easier than you can with a human employed by SKY.

    HEALTH WARNING: DO NOT, I REPEAT DO NOT SIGN UP WITH SKY. THEIR APPALLING ATROCIOUS CUSTOMER SERVICES AND CALL CENTRE SERVICES WILL NOT DO YOUR BLOOD PRESSURE ANY GOOD.

  40. Dave Avatar
    Dave

    Sky, is terrible!! We joined them last august (wish we never) and we were given a second hand Sky+ box which they never informed us we would get. Their Sky broadband is terrible. Constantly having to reset the router, one minute a site works, next minute its dropped off the internet. As soon as my 1 year contact is up, im heading back to Virgin Media. Atleast with them we had proper internet which didn’t die every 5 minutes.

  41. Will McInnes Avatar
    Will McInnes

    Oh my god – what an incredible live case study Antony! Magical :)

  42. Ice Cool Pool Avatar
    Ice Cool Pool

    Looking the time span of these comments, it’s remarkable to think that little has changed in the two years Sky has been offering a broadband service. In my experience, the internet service they provide is slow and inconsistent. Worse, they misled me into joining on the promise of a “free broadband” service with their television package. I am looking forward to Tuesday when I have a new ISP in my home.

  43. Nick Huggins Avatar
    Nick Huggins

    My girlfriend and I signed up for SKYs amazing TV-TELEPHONE-BROADBAND package. With the sports packages it came to £34. My partner rang up and spoke to someone on the phone and all our address, phone and payment details were taken and a date for installation was set up. One of the main reasons for getting this package was the broadband; the rest was just an extra bonus (at £34!) The person on the phone stated that our wireless router would be with us after 5 working days…after 10 days and an installation guy calling to fit the dish and digital box we thought we’d better ring up and check to see where our router was. The person who my partner spoke to was not only stupid beyond belief but incredibly rude too. We were there informed that broadband had not been setup at our address. We obviously relayed the previous phone conversation with them and they even said themselves that the first person didn’t have a clue what he was on about and that our phone exchange wouldn’t even support broadband however, for a extra £17 on top of the already paying £34 we could get there super broadband package that can work anyway….funny that! Without hesitation we demanded that our sky subscription and packages be cancelled as we were still within our ‘cooling off’ period. Almost a month after cancellation and SKY are still sending us letters asking for the odd £9 for fees. They don’t state what these fees are though. Perhaps we should send them our phone bill and demand the £11 we spent being on hold. STAY AWAY AT ALL COSTS! THEY DON’T HAVE A CLUE! Rant Over!

  44. Richard Ellis Avatar
    Richard Ellis

    Do NOT sign up for sky broadband, it is absolutely SHITE!!! It sometimes takes me around two hours to get onto the internet. The only way to be sure to stay connected is to keep the internet on all the time once you do finally get a connection…which is not practical. I never had any problem with Tiscali and I would never have signed up with sky shiteband if I had known what a bag of shit it is. After reading other comments on sky shiteband I know it would be a waste of time to try phoning sky to complain!!!

  45. Richard Avatar
    Richard

    Same old story this morning,just taken me around an hour to get the internet on. What a bag of shit.I’m going to e-mail Sky again and tell them what I think of their shite service! I know it won’t do any good but at least I’ll feel better for it.

  46. patricia newland Avatar
    patricia newland

    I have been desparately trying to get thru
    sky for days now the endless que and I’ve yet to get an assistant. Apart from the money that phone calls cost it is very upsetting. I want to cancel my sky prescription what do I???

    How can I reach sky????

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