Agency innovation, infographics and growth: Brilliant Noise posts and news

Over the last couple of weeks the blog at Brilliant Noise has really taken off – mainly because we’ve been joined by some talented bloggers with interesting things to say. Inspired by them I’ve also written a post I’m really pleased with!

There’s no elegant way to cross-post stuff here, so I’ll furnish you with some links to the posts – let me know what you think…

Can agencies innovate? by me…

Talking at Google Firestarters – an event for the agency planning community in London – last week, I was one a of a bunch of people briefed with provoking debate about agencies and innovation. Playing on the structure and sentiment of Netflix’s brilliant strategy (“…become HBO faster than HBO can become us”) I suggested that agencies needed to innovate their business models to…

”[...] become McKinsey faster than McKinsey can become us.”

 

This is pithy way of saying embrace disruptive innovation. Embrace it because the times are a-changing, because if you don’t do it, someone is going to come and do it for you. Disrupt your own business models, find new ones, think about how marketing services are going to change – and then become the change. Invent your future.

Pleading the case for bread and butter content by Lauren Pope

Speaking at the brightonSEO conference a week or two back, Lauren made a strong case for content marketing to prioritise content that is actually useful to customers…

By bread and butter, I mean static or evergreen content; the stuff that answers questions like who, what, where, when, why, how much, and helps users to accomplish the task they came to your website with in mind. Affordable, practical and sustaining – it should be the staple in your content diet.

 

If the content I’m talking about is bread and butter, then I think viral content is jelly beans: it’s tasty and gives you a sugar rush, but not healthy in the long-term. But despite this, I think bread and butter content is sometimes pushed to the edge of the plate at the moment, in favour of the more colourful and exciting project of trying to ‘go viral’.

It’s great when you’re straight(forward) – yeah! by Ross Breadmore

Ross picked up Lauren’s theme and expanded it to marketing strategy, pointing out a number of factors that keep marketers addicted to the spectacular, when customers are just looking for brands to do their job and keep their promises. For example “presentation-ism”:

Bread simply isn’t sexy. It’s not as appealing to stand at a conference and explain how you understood the needs of your average user and then redesigned the IA on your product pages accordingly, when you could be showing impressive download stats of a mobile app created with a spurious campaign in mind. Likewise when sending round the measurement report at the end of the quarter, would you rather tell stories of incremental shifts in customer satisfaction through a social customer service portal, or report a massive spike in ‘engagement’ caused by some zeitgeist-y activity and a chunk of paid advertising?

How to create a good infographic by Beth Granter 

On a very practical note, our data specialist, Beth gives a useful run-down on how to make an infographic that’s (a) actually an infographic and not an illustration and (b) engaging and useful. Especially useful if you’re not a data expert yourself, as it gives you some god hints on how to brief designers.

Meet the team… 

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Lastly, the Brilliant Noise team has been growing in recent months. I’ve put up some posts – but here’s some links…

 

Brighton’s two Dukes: my two favourite cinemas

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Image: The new Duke’s at Komedia‘s legs sculpture

This is a blog post about the newest cinema in Brighton, Dukes at Komedia, which opens this Friday (after a launch party tomorrow).

It’s a personal post, even though my company is working with the company that owns the cinema, Picturehouse Cinemas.

This is written because I really love the place. I’ve been a fan of the original Duke ofYork’s cinema in Brighton  since I was a student at Sussex in the early 90s (my minor was Film Studies, so I could sometimes claim my visits were part of my work).

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Image: A photo mural of the old Duke’s going up in the café of Dukes at Komedia Continue reading

Forrester on paid content

A new Forrester report says that people paying for ad-free content is undermining the efficacy of advertising still further. 

I’ve blogged about it on the Brilliant Noise blog

There are no shortage of opportunities to buy media space – the real estate, as it were is increasing – it is just that the attention you will find there is dwindling -as in, there’s less people looking at it – and shallow people avoid the ads (skipping, blocking) or shift their focus three quarters have another screen right in front of them while they are watching TV, for instance.

The conclusion? Brands need to invest in their ability to create, curate and distribute content, or “content capabilities” as Forrester puts it.  

Recent Brilliant Things

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Image: A brilliant headline you may have missed… 

Remiss of me, I know, but I’ve been posting at Brilliant Noise without linking here. 

So, here are three things I just have to post here too: 

Working out workflows

Right now there’s a couple of workflow projects I’m tinkering with, in the hope of not just getting more done, but more of what I want done.

Leaving the the laptop at home

I haven’t managed to do it yet, but this is about trying to use my iPad as a laptop replacement. My backpack is ridiculously heavy, and while it is a small triumph of The North Face baggage engineering the temptation is always to fill all of the useful little pockets so that I am never without everything I might possibly need to establish a mobile office. Travelling light is definitely not my style.

Continue reading

Six brilliant things social businesses and brands do

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Image: an excerpt from Strories, Numbers & Conversations. 

So, this week my company, Brilliant Noise, published its first paper: Stories, Numbers & Conversations: Nokia’s principles for social media.

It may sound strange to say about a strategy paper, but it was a labour of love, and Endless Studios did a great job on making it look beautiful too.

During our work with Nokia, we had the opportunity to revisit some of our favourite case studies of businesses that were using social media, as well as taking a look at some new ones. Continue reading

Can’t wait to get to the office

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Image: M’learned colleague, Dr Ryan is responsible for his energy

Partly because I’ve finally got around to reading Tony Hsieh of Zappos’ Delivering Happiness*, I’ve been thinking a lot about culture at the moment.

The other big reason for thinking about culture is, of course, that the start-up I’m a co-founder of, Brilliant Noise, is growing and soon its culture will begin to evolve, or emerge, if you will.

You can’t design a culture – that would be weird. You have to cultivate it, I realise. Like lots of activities where emergence is important, you end up drawing on analogies about gardening.

We’re clear about the values that are important to us, we’re clear about the shape and texture of the culture that will emerge. The effort goes into making sure the conditions are right, the seeds are planted, the… well, you get the horticultural gist of it.  Continue reading

Brilliant Noise post: Audience development

As I’m sometimes blogging over at Brilliant Noise sometimes, I’ll be posting excerpts and links to the posts here. Apologies for any extra clicking, but Google hates it when you post in two places at once…

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Audience development: valuable lessons for brands

This post is a reflection on two articles I suggest reading together – one a model for audience development, the other evidence of an innovative media owner putting this approach into practice.

The first, is a post by Ben Elowitz, CEO of a company called Wetpaint, which calls on brand and media owners to Forget About ‘Content Management’ – And Focus on ‘Audience Development’.

 

Read more at: http://brilliantnoise.com/audience-development-valuable-lessons-for-brands/


A couple of Brilliant (Noise) posts…

Blogging seems to be the order of the day for me at the moment - which, as ever, I'm delighted about - and some of the action is happening over at Brilliant Noise blog.

If you're not following that feed, you may be interested in these two posts from this week - I enjoyed writing them both...

  • IBM on the Social CEO: A fillet of the IBM Global CEO Study published this week, with a side order of commentary...
  • Advanced Persistent Opportunities: The slides and the gist of a talk I gave in Dublin recently. In a bit of cyber-security terminology I find parallels with how brands should developing systems and ways of working in digital...

: : In other blog/work flow related news, I'm playing with Tumblr for a personal scrapbook. Posterous seems set for decline after the acqui-hire (bought for the people more than the tech) by Twitter. I'll post a link if it looks like its going to stick...

: : Also, taking a cue from Alan Patrick's comments about personal data-hungry Google and Facebook, I've ditched Chrome as my browser and run back to my old love, Firefox. Loving how much you can customise it - Diigo, especially, seems to have a good Add-On, which suits me very well, that service being so key to may day-to-day reading and knowledge-processing since Delicious faded...

Blogged elsewhere

 

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Image: The Rosetta Stone replica at the British Museum

The good news is… I’m blogging more. This is, I appreciate, mostly good news for me – as I’ve often noted, blogging works really well as a way of thinking and exploring ideas for me.

However, slightly confusingly, I am blogging a fair bit over at my digital strategy and earned media agency, Brilliant Noise.

I’ve not quite worked out which blog posts go where. Part of me thinks the more contentious ones should live here, but then I went and published a state-of-my-brain rant over at Brilliant Noise, and maybe that’s no bad thing.

This blog remains my public notebook, but I will post links to new posts here, but not re-posts as I’m reliably told this is frowned on by the Google.

Anyway, if you’re interested, here are my two most recent efforts:

  • Earned Media Marketers Unite! – In which I talk about earned media and the need for leadership and integration rather than competition between PR/SEO/social/content/UX.
  • Language, insight and luxury – Taking a look at some ideas from networks-focused research firm scenarioDNA about luxury brands and the need for brand taxonomies to use more appropriate and effective language in communications.