Agency innovation, infographics and growth: Brilliant Noise posts and news

Over the last couple of weeks the blog at Brilliant Noise has really taken off – mainly because we’ve been joined by some talented bloggers with interesting things to say. Inspired by them I’ve also written a post I’m really pleased with!

There’s no elegant way to cross-post stuff here, so I’ll furnish you with some links to the posts – let me know what you think…

Can agencies innovate? by me…

Talking at Google Firestarters – an event for the agency planning community in London – last week, I was one a of a bunch of people briefed with provoking debate about agencies and innovation. Playing on the structure and sentiment of Netflix’s brilliant strategy (“…become HBO faster than HBO can become us”) I suggested that agencies needed to innovate their business models to…

”[...] become McKinsey faster than McKinsey can become us.”

 

This is pithy way of saying embrace disruptive innovation. Embrace it because the times are a-changing, because if you don’t do it, someone is going to come and do it for you. Disrupt your own business models, find new ones, think about how marketing services are going to change – and then become the change. Invent your future.

Pleading the case for bread and butter content by Lauren Pope

Speaking at the brightonSEO conference a week or two back, Lauren made a strong case for content marketing to prioritise content that is actually useful to customers…

By bread and butter, I mean static or evergreen content; the stuff that answers questions like who, what, where, when, why, how much, and helps users to accomplish the task they came to your website with in mind. Affordable, practical and sustaining – it should be the staple in your content diet.

 

If the content I’m talking about is bread and butter, then I think viral content is jelly beans: it’s tasty and gives you a sugar rush, but not healthy in the long-term. But despite this, I think bread and butter content is sometimes pushed to the edge of the plate at the moment, in favour of the more colourful and exciting project of trying to ‘go viral’.

It’s great when you’re straight(forward) – yeah! by Ross Breadmore

Ross picked up Lauren’s theme and expanded it to marketing strategy, pointing out a number of factors that keep marketers addicted to the spectacular, when customers are just looking for brands to do their job and keep their promises. For example “presentation-ism”:

Bread simply isn’t sexy. It’s not as appealing to stand at a conference and explain how you understood the needs of your average user and then redesigned the IA on your product pages accordingly, when you could be showing impressive download stats of a mobile app created with a spurious campaign in mind. Likewise when sending round the measurement report at the end of the quarter, would you rather tell stories of incremental shifts in customer satisfaction through a social customer service portal, or report a massive spike in ‘engagement’ caused by some zeitgeist-y activity and a chunk of paid advertising?

How to create a good infographic by Beth Granter 

On a very practical note, our data specialist, Beth gives a useful run-down on how to make an infographic that’s (a) actually an infographic and not an illustration and (b) engaging and useful. Especially useful if you’re not a data expert yourself, as it gives you some god hints on how to brief designers.

Meet the team… 

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Lastly, the Brilliant Noise team has been growing in recent months. I’ve put up some posts – but here’s some links…

 

Meanwhile, at Brilliant Noise…

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Some posts I’ve put on the Brilliant Noise blog, I should really point to from here too…

Content-led marketing: Notes on the brilliant Jon Munro’s presentation at the Cool Content Cornwall conferences (a little of shiver of delight for admirers of the alliterative arts there). Jon borrowed the Integrated Earned Media model Brilliant Noise uses, made it content-specific and put paid media literally in its place.

More Brilliant Noise people: We’ve been joined in the past month or so by Uswitch content suupremo, Lauren Pope, music marketing maven Todd Jordan and iCrossing’s former Client Services Director, Richard Ablett – a good friend and former colleague who I’ve worked with on fun clients like Coca-Cola before.

There is a formidable team growing at the Brilliant Noise HQ, I’m telling you. Next week we’re being joined by genius-about-town Ross Breadmore. Looking forward to that a lot. But more on that in another blog post soon…

By the way, the image above is a brass name plate that our perfectionist printer pals at Generation Press made for us… highly recommend checking out GP’s work for the V&A, Rapha and others…

 

First impressions of the Nokia Lumia 920

Lumia copying

Last week I got a brand new Nokia Lumia 920 and I thought I would share the experience so far here.

For the sake of context and transparency and context, my company, Brilliant Noise, is working with Nokia on marketing around the Lumia and business. That said, this is my personal blog and these are my own impressions.

This is not, then, a completely unbiased review (there’s some links to some more impartial reviews at the end of this post). That said, if I really didn’t like it what I would do is stay quiet – as I want to share my experiences, it’s fair to say I am pretty positive.

These devices called smartphones are now so much a part of how we live that a review of the hardware alone (there’s a very good one on The Verge) just aren’t enough to understand what they are like. You need to live with the devices.

Working with Nokia on some projects connected to the Lumia, I definitely needed to not just play with a device, but commit to using it all of the time. For everything.  Continue reading

Forrester on paid content

A new Forrester report says that people paying for ad-free content is undermining the efficacy of advertising still further. 

I’ve blogged about it on the Brilliant Noise blog

There are no shortage of opportunities to buy media space – the real estate, as it were is increasing – it is just that the attention you will find there is dwindling -as in, there’s less people looking at it – and shallow people avoid the ads (skipping, blocking) or shift their focus three quarters have another screen right in front of them while they are watching TV, for instance.

The conclusion? Brands need to invest in their ability to create, curate and distribute content, or “content capabilities” as Forrester puts it.  

Recent Brilliant Things

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Image: A brilliant headline you may have missed… 

Remiss of me, I know, but I’ve been posting at Brilliant Noise without linking here. 

So, here are three things I just have to post here too: 

Six brilliant things social businesses and brands do

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Image: an excerpt from Strories, Numbers & Conversations. 

So, this week my company, Brilliant Noise, published its first paper: Stories, Numbers & Conversations: Nokia’s principles for social media.

It may sound strange to say about a strategy paper, but it was a labour of love, and Endless Studios did a great job on making it look beautiful too.

During our work with Nokia, we had the opportunity to revisit some of our favourite case studies of businesses that were using social media, as well as taking a look at some new ones. Continue reading

Brilliant Noise post: Audience development

As I’m sometimes blogging over at Brilliant Noise sometimes, I’ll be posting excerpts and links to the posts here. Apologies for any extra clicking, but Google hates it when you post in two places at once…

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Audience development: valuable lessons for brands

This post is a reflection on two articles I suggest reading together – one a model for audience development, the other evidence of an innovative media owner putting this approach into practice.

The first, is a post by Ben Elowitz, CEO of a company called Wetpaint, which calls on brand and media owners to Forget About ‘Content Management’ – And Focus on ‘Audience Development’.

 

Read more at: http://brilliantnoise.com/audience-development-valuable-lessons-for-brands/


A couple of Brilliant (Noise) posts…

Blogging seems to be the order of the day for me at the moment - which, as ever, I'm delighted about - and some of the action is happening over at Brilliant Noise blog.

If you're not following that feed, you may be interested in these two posts from this week - I enjoyed writing them both...

  • IBM on the Social CEO: A fillet of the IBM Global CEO Study published this week, with a side order of commentary...
  • Advanced Persistent Opportunities: The slides and the gist of a talk I gave in Dublin recently. In a bit of cyber-security terminology I find parallels with how brands should developing systems and ways of working in digital...

: : In other blog/work flow related news, I'm playing with Tumblr for a personal scrapbook. Posterous seems set for decline after the acqui-hire (bought for the people more than the tech) by Twitter. I'll post a link if it looks like its going to stick...

: : Also, taking a cue from Alan Patrick's comments about personal data-hungry Google and Facebook, I've ditched Chrome as my browser and run back to my old love, Firefox. Loving how much you can customise it - Diigo, especially, seems to have a good Add-On, which suits me very well, that service being so key to may day-to-day reading and knowledge-processing since Delicious faded...

Brilliant Noise brand work, by Endless

Over the summer the amazing design team at Endless have been working on developing a new brand look and feel for Brilliant Noise.

Over the past year, I’ve muddled by with just a wonderful font, but with things beginning to grow at Brilliant Noise, I thought it was time to get a proper brand in place.

Colin and Ben left the main logotype much as it was, apart from doing some designer-ly tidying and cleaning up. They then developed a series of abstract-like shapes from the gaps between the letters of the name. Like this…

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