3 responses to “Jet Blue’s YouTube crisis comms”
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I wasn’t on any of those flights, but as a JetBlue frequent flier, I got an apology email as well. The tone was pretty conversational, although phrases like “you, our valued customers” really need to be crossed out with a red pen forever.
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What I want to know is did you feed them or give the customers any drinks (water, soft drinks, etc.)? I know when I was stuck on the tramac (another airline), we were there for over 3 hours with nothing served. When we asked we were told “sorry, can’t it’s against company policy!” We all know that the airlines has no control over the weather, but you do have control over how you treat your customers.
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I wrote a lengthy letter to Jet Blue Airway over a month ago about a very disappointing experience I had.I wrote to:
Customer Committment,P.O. Box17435,Salt Lake City,Utah….84117-7435
The letter concerned a cancelled flight 1/2 hour before departure.The reason was no crew available.I would send a copy of the letter.This is not possible with this e-mail.I would appreciate a response.
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