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The Dehumanised Moment

Paying attention to a device while you are in conversation robs you of your ability to create a “human moment” reflects Daniel Golemanthis LinkedIn post:

An article in the Harvard Business Review calls this kind of interaction a “human moment.” How do you have a human moment at work? You have to put aside whatever else you’re doing, and pay full attention to the person who’s with you. And that opens the way to rapport, where emotional flow is in tandem. When your physiology is in synchrony with someone else you feel connected, close and warm. You can read this human moment in terms of physiology – but you can also read it experientially, because during those moments of chemistry we feel good about being with the other person. And that person is feeling good about being with us.

It’s an interesting way of thinking about these bad habits of distraction – what the checking of smart devices gives us is clear – we just need to be aware of what they are taking away. There’s a trade-off when we choose to focus our attention on one thing and not another. And not choosing is of course a kind of decision as well – though usually the worst kind…